Play Smart. Stay in Control.
Gamble Responsibly.

At aic444, responsible gaming is not a checkbox — it is a core part of how we operate. We understand that while the vast majority of players in Bangladesh enjoy gambling purely as a leisure activity, a small number of individuals may develop patterns of behaviour that can be harmful to themselves and those around them. We take this seriously.

Our responsible gaming programme is built on three pillars: prevention, protection, and support. Prevention means giving players the tools to set boundaries before problems arise. Protection means actively monitoring for signs of harmful play and stepping in where necessary. Support means making it easy to access help — whether from our own team or from specialist organisations — without judgement or delay.

We ask every player to approach gambling with honesty and self-awareness. Gambling should be funded only from disposable income — money you can afford to lose without affecting your daily life, family responsibilities, or financial obligations. It should never be used as a way to earn income, recover debt, or escape emotional difficulties.

aic444 reserves the right to impose account restrictions, request verification of player welfare, or suspend accounts where we have reasonable concern that a player is gambling in a way that may be harmful. These measures are taken in the best interests of the player and are not punitive.

aic444 operates a strict 18+ only policy. Gambling by minors (individuals under the age of 18) is absolutely prohibited on the aic444 platform. This is a non-negotiable condition of use and applies to all players in Bangladesh regardless of local customs or parental permission.

Age Verification

All new players are required to verify their age as part of the account registration and KYC (Know Your Customer) process. Accepted identity documents include a valid National ID Card or passport. Accounts where age cannot be verified, or where there is reasonable suspicion of underage access, will be suspended immediately and any funds held pending investigation.

Protecting Minors from Access

If you share a device or computer with family members — particularly children or teenagers — we strongly encourage you to take precautions to prevent underage access to the aic444 platform. Practical steps include:

• Never saving your aic444 login credentials in your browser's autofill or password manager on a shared device.
• Always logging out of your account after each session on shared devices.
• Using device-level parental control software to restrict access to gambling websites.
• Keeping your account username, password, and any linked bKash or Nagad credentials private and secure.

If you become aware that a minor has accessed an aic444 account — whether their own or yours — please contact [email protected] immediately so we can take appropriate action.

aic444 provides a range of practical tools designed to help you maintain control over your gambling activity. These tools are available directly through your account settings and can be activated or adjusted at any time by contacting our support team. We encourage every player — not just those experiencing difficulties — to make use of these features as a matter of good habit.

How to Activate These Tools

Responsible gaming tools can be requested at any time by contacting our support team at [email protected] or via the 24/7 live chat. Please include your registered account username and the specific tool or limit you wish to set. Our team will implement the requested measure promptly — typically within four hours of your request being received.

Please note that increases to existing limits (e.g., raising a deposit limit you previously set) are subject to a mandatory cooling-off period before taking effect. Decreases and restrictions, however, take effect immediately. This asymmetry is intentional — it is designed to give you time to reconsider before relaxing any protective limits you have put in place.

Recognising the warning signs of problem gambling is one of the most important steps toward getting help early. Problem gambling does not always look like what people expect — it often develops gradually and can affect people from all walks of life, including those in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh. The following signs may indicate that gambling has moved beyond healthy entertainment:

If you recognise several of these signs in your own behaviour — or in the behaviour of someone close to you — please take action. It is never too early to seek help, and reaching out to aic444 support or a specialist organisation is a sign of strength, not weakness.

Self-exclusion is the most comprehensive responsible gaming tool available on the aic444 platform. It allows you to voluntarily close your account to all gambling activity for a defined period. We strongly recommend self-exclusion for any player who feels that gambling has become, or is becoming, a problem in their life.

How Self-Exclusion Works

• 01
  Contact Support Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion period (minimum 6 months).
• 02
  Confirmation & Activation Our support team will acknowledge your request within two hours and activate the self-exclusion on your account. You will receive a confirmation email once it is in place.
• 03
  Account Suspension Once active, your account will be fully suspended. All login attempts will be blocked, all promotional communications will cease, and no deposits will be accepted from any linked bKash, Nagad, Rocket, or Upay accounts.
• 04
  Fund Withdrawal Any remaining balance in your account at the time of self-exclusion can be withdrawn to your registered payment method. Contact support to arrange this withdrawal before exclusion takes effect.
• 05
  Reinstatement Process Once the minimum exclusion period has elapsed, you may request reinstatement in writing. aic444 will apply a mandatory 7-day cooling-off period before any reinstatement is processed, during which time we encourage you to reaffirm that returning to play is the right decision for you.

Take a moment to honestly review the questions below. This checklist is not a clinical diagnostic tool, but it can help you reflect on your current relationship with gambling. If you answer "yes" to several of these questions, we strongly encourage you to take a break and speak with someone — whether that is our support team or a specialist organisation.

There is no shame in asking for help. Problem gambling is a recognised health condition and, like any health condition, it responds well to early intervention and proper support. aic444 encourages any player who is concerned about their gambling to take action today — not tomorrow.

Talk to aic444 Support

Our support team is available 24 hours a day, 7 days a week via live chat and email at [email protected]. Our agents are trained to assist players with responsible gaming concerns in a confidential, non-judgmental manner. We can help you activate deposit limits, time-outs, or self-exclusion immediately upon request.

Steps You Can Take Right Now

• Pause and reflect: If you feel you have been gambling more than intended, stop your session now and take a break — even a short one changes your mental state.
• Set a limit: Contact support to set a deposit limit or session time cap that reflects a level of gambling you are comfortable with.
• Tell someone you trust: Sharing your concern with a family member or close friend creates accountability and reduces isolation.
• Use a time-out: A 24-hour or 7-day time-out can provide enough distance to reassess your habits without the pressure of a permanent decision.
• Seek professional support: Specialist counsellors and support services exist specifically for gambling-related difficulties. Speaking to a professional is the most effective long-term step you can take.

Advice for Family and Friends

If you are concerned about a family member or friend who may be experiencing gambling-related difficulties, it can be helpful to approach the conversation calmly and without blame, focusing on specific behaviours you have observed rather than making general accusations. Encourage them to speak with aic444 support or a professional counsellor, and reassure them that help is available without judgement.

Family members who believe a relative has an active account on aic444 and is gambling in a harmful way may also contact [email protected] with their concerns. We treat all such communications with strict confidentiality and will take appropriate steps within the scope of our privacy obligations.

aic444 provides direct access to responsible gaming support through our own team, and we encourage players to seek specialist help from professional organisations where appropriate. All of the following contacts are confidential and free from judgement.

General Guidance for Players in Bangladesh

If you feel that gambling has become a serious problem and you need immediate support, we encourage you to speak with a trusted doctor, counsellor, or mental health professional in your area. Services are available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Your GP or local health centre can refer you to appropriate support.

aic444 does not endorse any specific third-party organisation, but we recognise that professional mental health and counselling services are an important resource for players who need structured support beyond what a gaming platform can provide. Please reach out to qualified professionals in your community if you feel this applies to you.

Summary of Responsible Gaming Contacts