Privacy Policy
aic444 — Your Data, Protected

aic444 collects personal data through several channels — directly from you when you register and use the platform, automatically through your device and browser as you navigate the site, and from third-party partners such as payment processors. We only collect data that is necessary, relevant, and proportionate to the purposes described in this policy.

Information You Provide Directly

When you create an account, complete identity verification, or contact support, you typically provide:

• Identity data: Full name, date of birth, and gender (collected during registration and KYC verification to confirm your identity and age).
• Contact data: Mobile phone number and email address, used for account communications, security alerts, and support responses.
• Address data: City and district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi), used for fraud prevention and market analysis.
• Identity document data: National ID Card number or passport details, provided during KYC verification. Document images are processed securely and not stored beyond the verification period except as required by applicable law.
• Payment data: Mobile financial service account details (bKash, Nagad, Rocket, or Upay account numbers) used to process deposits and withdrawals. We do not store full payment credentials — only the reference details necessary to route transactions correctly.
• Communications data: Records of your interactions with our support team via live chat or email, including the content of your messages and the timestamps of those interactions.

Information Collected Automatically

When you access aic444.net, our systems automatically collect certain technical data about your device and browsing behaviour:

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, and navigation path through the site.
• Log data: Server-side logs recording access times, error events, and transaction identifiers for security auditing and platform stability purposes.
• Cookie and tracking data: As described in detail in the Cookies section below.

Information from Third Parties

We may receive limited personal data from third-party service providers integrated into the aic444 platform:

• Payment providers: Transaction confirmation data from bKash, Nagad, Rocket, and Upay (transaction reference numbers, amounts, timestamps).
• Game providers: Game session data from certified providers such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe, including bet amounts, game outcomes, and session identifiers.
• Fraud and security tools: Risk signals from security services used to detect bot activity, account takeover attempts, and fraudulent transactions.

aic444 processes your personal data only for specific, defined purposes. We do not sell your data to third parties, and we do not use it for purposes that are incompatible with those described below.

Where we rely on your consent to process data (primarily for promotional communications), you have the right to withdraw that consent at any time by contacting [email protected] or adjusting your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.

Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms, taking into account the reasonable expectations of players using an online gaming platform.

aic444 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the following limited and controlled circumstances:

Service Providers & Processors

We engage a number of third-party companies to help us deliver the aic444 platform. These companies act as data processors on our behalf — they process your data only in accordance with our documented instructions and are contractually prohibited from using it for any other purpose. Categories of processors include:

• Payment processing partners (bKash, Nagad, Rocket, Upay) — to facilitate deposits and withdrawals.
• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, NetEnt) — to deliver certified game content and process game session data.
• Identity verification and KYC service providers — to validate the authenticity of identity documents submitted during account verification.
• Fraud detection and cybersecurity service providers — to identify and respond to security threats, suspicious account activity, and potential money laundering.
• Customer support platform providers — to manage live chat and email communications between players and our support team.
• Cloud infrastructure and hosting providers — to store platform data securely on servers protected by industry-standard encryption and access controls.

Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to:

• Comply with a valid legal obligation, court order, or government directive;
• Protect the rights, property, or safety of aic444, our players, or the general public;
• Detect, prevent, or address fraud, security incidents, or violations of our Terms & Conditions;
• Respond to claims that content or activity on the platform infringes third-party rights.

No Cross-Border Transfers Without Safeguards

Where any of our service providers are located outside Bangladesh, we take steps to ensure that appropriate data protection safeguards are in place before transferring personal data across borders. This may include contractual data processing agreements, standard contractual clauses, or reliance on the provider's independently certified security standards.

aic444 uses cookies and similar tracking technologies to enable core platform functionality, improve performance, and understand how players interact with the site. A cookie is a small text file placed on your device by the website you are visiting. It allows the site to recognise your device on subsequent visits and recall certain preferences or session states.

Types of Cookies We Use

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to view the cookies stored on your device, delete individual cookies or all cookies, and block cookies from specific sites or from all sites. Please note that disabling certain cookies — particularly strictly necessary and security cookies — will impair your ability to use the aic444 platform, including logging in and accessing your account balance.

Detailed instructions for managing cookies are available in the help section of your browser (Chrome, Firefox, Safari, Edge, or Opera). For mobile devices, cookie settings are typically accessible through the browser app's privacy or security menu.

aic444 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security framework includes the following measures:

• SSL/TLS encryption: All data transmitted between your device and aic444.net is encrypted in transit using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser's address bar.
• Encrypted data storage: Sensitive personal data — including identity documents and payment references — is encrypted at rest on our servers using AES-256 encryption.
• Access controls: Access to personal data within aic444's systems is restricted on a need-to-know basis. Only authorised personnel with a legitimate operational reason can access player data, and all access is logged and audited.
• Two-factor authentication (2FA): We strongly encourage players to enable two-factor authentication on their accounts. Internal aic444 systems that access player data require multi-factor authentication for all staff.
• Regular security assessments: Our platform undergoes periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Incident response: In the event of a data security incident that affects your personal data, aic444 has an incident response protocol in place. Affected players will be notified promptly where required, and steps will be taken to contain and resolve the incident as quickly as possible.

While we maintain robust security measures, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — please use a strong, unique password, do not share your login credentials, and contact [email protected] immediately if you suspect any unauthorised activity on your account.

aic444 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below outlines our standard retention periods by data category:

When data is no longer required under our retention schedule, it is either permanently deleted from our systems or anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

In some circumstances, legal proceedings, regulatory investigations, or compliance requirements may necessitate retaining data beyond the standard periods listed above. In such cases, data will be kept only for the duration of the relevant obligation and then deleted promptly once that obligation is discharged.

As a player on the aic444 platform, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and transparently. The following rights are available to you:

• Right of access: You have the right to request a copy of the personal data we hold about you. We will provide this in a clear, structured format within a reasonable timeframe of receiving your request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic contact details directly within your account settings; for identity data, please contact support.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you believe the data has been processed unlawfully. Please note that certain data must be retained to comply with legal obligations (e.g., KYC records and transaction histories), and erasure requests affecting such data can only be honoured once those retention obligations have expired.
• Right to restriction of processing: In certain circumstances, you may request that we restrict processing of your data — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interests pending the outcome of that assessment.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format, and to request that it be transferred to another service provider where technically feasible.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

How to Exercise Your Rights

To exercise any of the rights listed above, contact our support team at [email protected] with the subject line "Privacy Rights Request". Please include your registered account username and a brief description of the right you wish to exercise. We will acknowledge your request within two business days and aim to fulfil it within 30 days. In cases of complexity or high volume, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

We will not charge a fee for exercising your rights under normal circumstances. However, where requests are manifestly unfounded or excessive — particularly if repetitive — we reserve the right to charge a reasonable administrative fee or refuse to act on the request, with written explanation.

aic444 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this policy, we will take reasonable steps to inform active players — this may include a notice on the aic444.net homepage, an in-account notification, or an email to your registered address.

The revised policy will carry an updated effective date at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your personal data. The current version of this policy is always available at aic444.net/privacy-policy.

Your continued use of the aic444 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you must stop using the platform and may request account closure in accordance with the Account Closure section of our Terms & Conditions.

Questions or concerns? If you have any questions about this Privacy Policy or about our data practices, please contact our support team at [email protected]. We are available 24 hours a day, 7 days a week, and respond to all email enquiries within four hours.